Have you ever felt like a prisoner in your own office? Under seige from one of sixtypes of difficult people without a compass to guide you through their treacherous territory? If you answered "yes!", this session is for you!
Difficult People: Navigating through treacherous territory (without being taken prisoner)! will discuss:
A.) The six types of difficult people
B.) Techniques to pinpoint the one you are dealing with
C.) Strategies to move beyond uncomfortable conflict
